Student Compliant Policy and Procedure

Home 9 Complaint Procedure & Policy
York Construction Academy strives to provide an environment that is both functional and accommodating to all students. Should at any time a student have a concern/complaint regarding any matter related to the school, program, staff or fellow classmates we ask that the following steps be taken to ensure that all complaints are addressed in an appropriate manner:

  • It is required that students submit all complaints in writing to the attention of the Programs Coordinator who is designated to receive and make decisions about student complaints. (Manager/Programs Coordinator. Contact Information: 155 Champagne Drive, Unit #8A North York ON M3J 2C6. Tel: 416-630-5559, E-mail: [email protected]).
  • Students will have an opportunity to make oral submissions and are entitled to have another person present throughout the complaints process and/or make oral submission on behalf of another student.
  • All complaints and submissions received along with all decisions will be logged in the school’s database in a student specific confidential file in addition to a physical file that will be kept on school premises by the Programs Coordinator for a period of 3 years from the date of the decision, including a copy of the student complaint, any submissions filed and the decision.
  • The maximum period of time between the date the complaint is submitted by a student and the date a decision will be made by the college is 5 business days. Students will receive a decision regarding their complaint, including reasons that the decision is based on, in writing.
  • The Director of the School will validate the decision.
  • Students will be provided with a copy of the complaint, any submissions filed and the decision made.
  • Should for any reason the student not be satisfied with the decision made by the school official, they can refer the complaint to the Superintendent.
  • York Construction Academy’s Sexual Violence Policy can be downloaded from here.

York Construction Academy welcomes all feedback. Should you have any questions regarding this procedure or have concerns not listed above, please speak with management for directions.

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    155 Champagne Drive, Unit 8A, North York, Ontario, M3J 2C6, Canada

    York Construction Academy
    Based on 187 reviews
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    Christine NaycaloChristine Naycalo
    15:58 08 Aug 22
    This is an amazing course!! This school is the only school that allows you to take part time classes. During this time, I learned the theory and terminology of the construction industry. Most importantly, I gained the hands on experience with working with tools and learning how to build a house. All the teachers are amazing as they explain everything thoroughly and are helpful in assisting and guiding you to do things correctly.
    Adrian SealesAdrian Seales
    16:33 19 Jul 22
    The Home Reno and Construction program is an excellent technical program for those seeking a job in the booming construction industry. This program covers all the essential topics such as home foundations and framing, flooring, drywall, and painting in a 12 week time frame and provides hands - on training which is essential in mastering any application and building to the Canadian standards/ codes. Outside of the core topics, basics are also taught on electrical work and plumbing, making the curriculum well-rounded. Overall, lectures brought a wealth of knowledge and kept classes engaging and concise. I’d highly recommend this program to anyone who is seeking to transition to the construction industry.
    ernie guidoccioernie guidoccio
    15:48 06 Jul 22
    I recently completed the part time construction course at York Construction Academy and have to say it was a wonderful experience. All the teachers were very knowledgable as well as supportive. Even thought the first half was theory on line, Nardo the instructor was able to make it very interesting, full of excellent tips and fun. Steve and B were both great with the practical part in the second half. Being a real estate agent I initially signed up so I could better advise my clients in the buying and selling of homes but I ended up gaining the confidence to build my own garage which I would have never have dreamed of taking on. You get what you put in so if you’re willing to learn and get a little dirty you won’t be disappointed. You will also make new friends in the process. Since I’ve finished Vlad the owner of the school continues to be helpful with advice and recommendations.
    Patrick LopezPatrick Lopez
    19:08 10 Jan 22
    I went into York Construction Academy without any construction background, but leaving YCA pretty confident with my new set of skills. The school makes you feel welcome regardless of your skill level. Our theoretical instructor, Nardo, was awesome at teaching. Probably one of the best instructors I've ever had. Everything was delivered smoothly. He made sure everyone understood the lessons, went into the smallest details, and answered all of our questions. Steve, and B were great practical instructors that guided us throughout the whole process of building a small house inside the school's facility. The school could also help with job placement if you need one. Kudos to Vlad and the team.
    Shahriar BagherShahriar Bagher
    14:00 26 Sep 21
    Such a professional people. Knowledgeable and skillful. Most importantly, they teach in practical ways. You get to build a whole house in practical classes. Also they will find you jobs if you are interested. They know the right people. Good way to get in the construction game. Comparing to all the materials and tools you use during the classes, it is very reasonably priced. Nardo, Steve, queen B they all are amazing and very passionate people. And Vlad, The boss! Great guys.
    York Construction Academy