Ontarians with Disabilities Act (AODA) Compliance Policy
Purpose
This policy confirms our commitment to meeting the standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We aim to create a respectful, inclusive, and accessible environment for people of all abilities, whether they are customers, employees, or members of the public.
Our Commitment
We are committed to providing services and a workplace that are accessible to everyone, including people with disabilities. We will identify, remove, and prevent barriers to accessibility in accordance with the AODA and the Accessibility Standards for Customer Service and the Integrated Accessibility Standards Regulation (IASR).
Application
This policy applies to:
- All employees, contractors, volunteers, and anyone who represents our organization.
- All services and interactions with the public or other third parties.
Key Areas of Compliance
1. Accessible Customer Service
We will ensure that people with disabilities can access our services with dignity and independence. This includes:
- Communicating in ways that take into account a person’s disability.
- Allowing assistive devices, service animals, and support persons.
- Notifying the public in advance if there is a temporary disruption to services or facilities used by people with disabilities.
- Providing training to staff on how to serve people with various disabilities.
2. Information and Communication
We will make our information and communications accessible by:
- Providing accessible formats or communication supports upon request.
- Making our websites and online content meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required.
3. Employment Standards
We are committed to accessible employment practices. This includes:
- Providing accommodations during recruitment, assessment, and hiring.
- Developing individual accommodation plans and return-to-work plans.
- Ensuring performance management, career development, and redeployment processes are accessible.
4. Training
We will provide training on AODA requirements and human rights as they relate to accessibility. Training will be given to:
- All employees, volunteers, and contractors who interact with the public or who participate in creating policies.
- Anyone involved in developing or approving customer service and accessibility policies.
5. Design of Public Spaces
When building or redeveloping public spaces, we will follow Ontario’s accessibility standards. This may include elements like:
- Accessible parking
- Walkways
- Ramps
- Waiting areas
Feedback Process
We welcome feedback on our accessibility practices. Feedback can be provided in person, by phone, email, or another method upon request. We will respond in a timely manner and provide accessible formats or communication supports as needed.
Documentation and Availability
This policy and related documents are available to the public upon request. We will provide them in accessible formats when requested.
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